Strategy Development
We can unlock the tribal knowledge in your business to ideate what your strategy should look like. And help you plan how to get there.
Overview
Not every organisation intimately understands the need or the potential value of being a CX led enterprise. To help kick start your organisation’s transformation, Exceed Global has a collaborative approach to strategy development. The team facilitates both Ideation and Strategic workshops with key stakeholders to help ignite CX thinking across the organisation, develop a strategy and build an action plan to move forward.
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The objectives of the engagement are to work with key stakeholders within our clients to understand the current state of their customer experience strategy (if any), provide insights to industry trends and best practice and identify a future state to transform the organisation enterprise wide.
Approach
Exceed will familiarise themselves with our client and review relevant background information, including interviewing key stakeholders and facilitating workshops.
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​Exceed will prepare your strategy including:
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Current State Assessment
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Headwinds and Tailwinds
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Competitor Landscape
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Corporate Vision, Mission and Values.
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Strength, Weakness, Opportunity and Threat Assessment
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Stakeholder Expectations
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Success Metrics
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Strategic Priorities.
The report will also include an implementation plan and recommendations to successfully achieve your desired future state.
